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Refund Policy

Please choose carefully. Diabetes WA will be happy to exchange or refund faulty merchandise when proof of purchase is supplied. Due to health reasons, no refunds can be given on blood testing monitors, lancets and lancet devices. Request for refunds on products for any other reason will only be made if the product is returned unused in the original packaging within two months of purchase.

Diabetes WA regrets that it is not permitted to exchange NDSS goods incorrectly ordered by the Registrant. Under the conditions of the Commonwealth Head Agreement, Diabetes WA cannot dispatch goods unless you have provided all the necessary information and made the required payment.

Damaged or Incorrect Merchandise

We will, upon your request, replace any merchandise that is received in a damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be our responsibility.

If you would like to return a faulty product please email our customer service
team at or call 1300 136 588. Once you have contacted our customer service team we will advise you on where to post your return.

Postage Charges

Please refer to table below for shipping rates. Please note, combination orders (NDSS products with non-NDSS products) will incur no shipping costs within Australia.


Please refer to table below for shipping rates.

Standard $10.00
Express $25.00
Courier $50.00
International Orders cannot be shipped overseas

Prices and availability of products are subject to change without notice.

Advice Line 1300 001 880